We have them, just like everyone else. They're currently being revised
and streamlined to protect you. Here are some highlights:
We are a family oriented operation, so you won't find adult material here
(NC-17 or equivalent.) Whenever possible, we'll include ratings and
content descriptions. For our videos, assume PG and PG-13 as the
average rating.
We will do everything in our power to get your choices. Sometimes
that's just not possible. When that's the case, we'll let you know
as soon as we can.
For your safety, credit card numbers aren't accepted on-line. We
feel it is safer for you to either call or fax us with this information.
Your subscriptions and purchases will be kept in confidence. The
only people who will know what you get are those you tell. Our shipping
department only pulls what your order is and are kept in a separate room.
And they check everything twice before sending it off by the carrier of
your choice.
Special orders are held for thirty days before being released into general
inventory. This is after we contact you to let you know the items
are in. We are flexible and will allow for longer holdings, provided
you let us know before the first thirty days are up.
Our inventory on certain types of items (games, systems, and models) are kept low.
As a result, they may not be available for immediate delivery. As such, some of
these items may require a downpayment to secure your order. We're not thrilled
with this, but it is necessary at times. Mandatory payments are non-refundable
and will never exceed 50% of the total cost. Voluntary prepayments
are not subject to the same restrictions (though a portion may not be refundable.)
All items that require and/or are eligible for prepayments will be clearly marked.
A more complete explanation of the propayment policy will be made available shortly.